Everyone always cites Apple's great support and customer service when they praise the company's products. Having owned an Apple product or two (iPhones, iPods, and an iPad), I haven't been able to see this until now. I have fixed most issues myself including cracked screens and the like. However, a couple weeks ago a shoddy headphone splitter that I had lying around broke inside the headphone jack on my new iPad. I was very angry and devastated. I tried every single trick suggested on forums, but nothing worked. Here's what did: I took it to the Apple Store on Walnut St. in Philadelphia. I waited for about 10 minutes for an "appointment". The guy took out a little penlight and fuddled with it for a minute like I had for hours over the past weeks. Then he apologized, asked if I had stuff backed up, and went and got me a new one. Brand new, he even took off the plastic in front of me.. I was out in 20 minutes total.